Return & Refund Policy
Return And Refund Policy
Thank you for shopping at Amazing-Online.Store (“we,” “our,” “us”). We strive to provide the best shopping experience and stand by the quality of our products. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in their original packaging, and in the same condition as when received.
- Certain items, such as perishable goods, intimate products, or customized orders, may not be eligible for returns. Check the product description for specific exclusions.
Return Process:
- Contact our customer support at contact@Amazing-Online.Store or call 020 3289 0289 to initiate a return.
- Provide your order number, reason for return, and any supporting images if applicable.
- Ship the product to the following address:Return Address:
15 London St, Tyburnia, London W2 1HL, UK - Ensure the product is securely packaged to avoid damage during transit.
2. Refunds
Eligibility for Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Refunds will be processed only for eligible returns. Non-refundable items include:
- Final sale items.
- Items damaged due to misuse or improper handling by the customer.
Refund Process:
- Approved refunds will be processed within 7-10 business days after inspection.
- Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
3. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange a product, contact us at contact@Amazing-Online.Store with details and images of the defect or damage. Exchanges are subject to product availability.
4. Shipping Costs
- Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item received).
- Non-Refundable: Original shipping fees are non-refundable unless the return is due to our error.
5. Exceptions
We reserve the right to refuse returns or refunds for:
- Items returned after the 30-day return window.
- Items not in their original condition or missing parts.
6. Contact Us
If you have any questions or need assistance with your return or refund, feel free to contact us:
- Email: contact@amazing-online.store
- Phone: 020 3289 0289
- Address: 15 London St, Tyburnia, London W2 1HL, UK
We are committed to ensuring your satisfaction and resolving any issues promptly. Thank you for choosing Amazing-Online.Store!
